collect from Users of the Caribu website and application. The use of Caribu is also subject to
Caribu Terms and Conditions.
Caribu Inc. is the provider of the Caribu, a children’s reading and video calling application for
smartphones, tablets, and other devices (the Application).
The company Caribu Inc. is registered with Delaware (Caribu). Caribu can be contacted through
email at: firstname.lastname@example.org.
Within these Terms and Conditions, the following definitions apply:
- “Person in Charge”: The account holder or adult person created an account with Services.
- “Child” / “Children”: any minor child making use of the Services through any account.
- “Contact”: any person in the Contacts screen of Caribu. These are individuals that have been
connected to the account of the Person in Charge and can, therefore, be called through Caribu by
- “Users”: any Person in Charge, any Children, and any Contacts using the application in any
- “Services”: the ability for users to access the Caribu application, use Caribu to video call,
read, and interact with each other.
- “Data”: any information or images obtained from a User of Caribu.
User information: Caribu collects the name and email of the account administrator who sets up the
Caribu account. We use this information to facilitate the adding of Contacts, subscription plan
status and to improve our overall business activities.
Caribu does not collect any personal information from Children under 13 years of age. All Caribu
accounts are set up by adults as the sole account administrators.
Caribu collects usage statistics to help us improve our application. These usage metrics are
essential for the development and improvement of both new and existing features and help us
improve. Caribu will also collect email addresses submitted through the newsletter signup box, but
we don’t and will never misuse or sell these emails to any other parties.
What happens to the information you send using the contact form: Any email that is submitted
through the newsletter signup box will be stored. We will occasionally send out information and
newsletters to all email addresses collected. You have the right to request to be taken off the
newsletter list at any time.
Google Analytics and Mixpanel are used to collect visitor statistics: Google Analytics and
Mixpanel is an analytics tool that helps website and application owners understand how visitors
engage with their website and applications. Google Analytics and Mixpanel customers can view a
variety of usage reports about how visitors interact with their website so they can improve it.
Google Analytics collects information anonymously, so no personal information is included. It
reports website trends without identifying individual visitors. Please see the full Google
No other companies collect data through this website: We do not allow advertising companies or any
other companies to collect data through this website. The only exception is anonymous visitor Data
that is collected by Google Analytics (see above).
How we use the information collected
All personal data is stored securely in accordance with the EU General Data Protection Regulation
(Regulation (EU) 2016/679) (GDPR). Under GDPR we will ensure that your personal data is processed
lawfully, fairly, and transparently, without adversely affecting your rights. We use the
information that we collect from Users to understand website and application User trends.
Additionally, we use the information in the following ways:
- Personalized emails
- In-app messaging
Who we share information with
Other than anonymous usage statistics gathered and reported for us by Google Analytics and
Mixpanel, see Section 2 above, Caribu does not share User information with anyone outside of the
Other privacy and security information
In-app advertising: Caribu does not contain any advertising inside of the website or applications.
Push notifications: Caribu will occasionally send out push notifications for new content, updates,
incoming calls, and other relevant information.
No links: Caribu does not contain any links to other apps or the web.
Children’s Privacy: We recognize and value the importance of protecting the security of Children’s
information, so we take steps to avoid gathering any personal information from Children. We also
encourage parents to be actively involved in their Child’s use of any technology.
Contact us for more information
Please do not hesitate to contact us with any questions related to privacy. We strive to provide
the best possible service and the best possible experience for our customers. Contact us at:
Caribu Website Terms and Conditions
Welcome to caribu.com. By choosing to browse and use this website you are agreeing to comply with,
and Caribu Terms and Conditions, govern Caribu Inc.’s relationship with you in relation to this
website. The term “Caribu” or “us” or “we” refers to the owner of the website and the owner’s
officers, affiliates, employees, directors, or agents. The term “you” refers to the User or viewer
of our website.
- The content of the pages of this website is for your general information and use only. It is
subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and materials found or
offered on this website for any particular purpose. You acknowledge that such information and
materials may contain inaccuracies or errors and we expressly exclude liability for any such
inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which
we shall not be liable in any way. It shall be your own responsibility to ensure that any
products, services, or information available through this website meet your specific
requirements and are used appropriately.
- This website contains material which is owned by or licensed to us. This material includes, but
is not limited to, the design, layout, look, appearance, and graphics. Reproduction is
prohibited other than in accordance with the copyright notice, which forms part of these Terms
- All trademarks reproduced in this website, which are not the property of, or licensed to the
operator, are acknowledged on the website.
- Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are
provided for your convenience to provide further information. They do not signify that we
endorse the website(s). We have no responsibility for the content of the linked website(s) nor
liability for any provided content.
- Your use of this website and any dispute arising out of such use of the website is subject to
the laws of the United States of America.
Caribu Application Terms and Conditions
Any User of the Caribu Application agrees to respect the intellectual property of Caribu and
comply with these Terms and Conditions of use. Users undertake not to perform any activity that
competes with Caribu and accept that Caribu may interrupt, suspend, or change the Services
accessible on the Application at any time.
I – Introduction
Application of the Terms and Conditions
By registering for the Services, the Persons in Charge agree to be bound by all of the Terms
and Conditions, which they confirm having fully read and understood. The Persons in Charge
shall ensure respect of the Terms and Conditions by the Children and Contacts and shall be
responsible for this.
II – Permitted Use of Caribu and Caribu Services
Downloading the Application
Prior to any registration on the mobile Application, the Person in Charge must download the
Application. The Application is available to be downloaded through the Apple Store and Google
Play Store to a handheld, tablet, or mobile device (hereinafter the Device). It is only
possible to install a single Application per Device. The web Application does not require
downloading and can be accessed directly on a compatible desktop browser via
Registration of the Person in Charge
Once the Application is installed on the Device, or accessed via a browser, any person who
wants to use the Services of Caribu must register and create a Profile containing his personal
Data. Registration of the Person in Charge is an essential prerequisite. In order to register,
the Person in Charge must give a name, email address, and password enabling the creation of an
account after activation and acceptance of the Terms and Conditions. Personal Data in relation
to the Person in Charge is processed in accordance with Article 14 of this document. Such Data
are strictly personal and non-transferable. The Person in Charge guarantees that they are of
majority age and that their identification details are correct. They also guarantee that the
provisions of the present Terms and Conditions are compatible with any and all laws and
statutes that apply to them, and that they may freely accept the Terms and Conditions. An
email is sent by Caribu to the address indicated by the Person in Charge in order to confirm
the registration. The Person in Charge may then access their Profile via the Application.
Password of the Person in Charge
The Person in Charge chooses a specific password to access their Profile on Caribu. The
password of the Person in Charge is strictly personal, confidential, and non-transferable. It
may not be divulged to or shared with third parties. The Person in Charge alone is responsible
for the confidentiality of the password and releases Caribu from any responsibility in this
respect. The Person in Charge undertakes to change the password from time to time and if it is
suspected that his confidentiality has been compromised.
Profile options for the Person in Charge
- Changing the name of the Person in Charge.
- Changing the password of the Person in Charge.
- Adding or removing a Contact.
- Seeing their contact notifications and approving contact requests.
Creation of the list of Contacts
Once registered, only the Person in Charge can add Contacts. Contacts are added to the in-app
contacts list after acceptance from the Contact or of an invitation from the Person in Charge.
The invitation is sent either directly to the Contact’s email address, via a unique link, or
via a Caribu ID invitation of existing Persons in Charge accessible in the Application.
Persons in Charge agree to allow Caribu to send an email to the email address of Contacts that
are not currently registered on Caribu if they chose to send an email contact invitation. The
Contacts must download the Application and have access to the internet to use the Services.
The Contact confirms their identity and agrees to be among the Person in Charge’s Contacts.
The Contact must also confirm his acceptance of the present Terms and Conditions in order to
Addition of photographs
Contacts are identified in the contacts list in the Application with a photograph or other
image identifying them. The Contact authorizes this use of this image and any other image
later uploaded or provided by them, and of the photograph, they chose at the time of
registration. The Contact and the Person in Charge may later select another photograph or
image for their profile.
The Person in Charge is asked to enter their date of birth whenever they wish to access a
restricted area of the application. This is to prevent Children who are using the Services to
access the restricted area.
Caribu offers a paid subscription available for purchase through the Application’s menu.
Purchases made through Apple’s or Google Play’s in-app purchase system require a password to
be entered before purchase. Purchases made through the web Application require a payment
method of the Person in Charge’s preference amongst those available. Available payment methods
- A Caribu subscription is shared during a call, which will enable a non-subscribed User to
access all content for the duration of a call with a subscriber.
- Prices may be changed at any time without further notice. We reserve the right to change our
product’s prices at any time without further notice.
- Prices listed on any other website may not be accepted . We may sell our
products through a number of different online and television channels and we cannot always
control when they are updated. We reserve the right not to accept a price listed on a site
other than our own.
- Payment will be charged to iTunes or Google Play Account for mobile app subscriptions, or
directly to the payment method chosen on the web application, at confirmation of purchase
- Subscription automatically renews unless auto-renew is turned off at least 24-hours before
the end of the current period
- The account will be charged for renewal within 24-hours prior to the end of the current
- The User may manage subscriptions & may turn off auto-renewal by going to Settings after
- Canceling a subscription will immediately end access to premium content.
- Cancel at least 24 hours before the current billing period ends to avoid renewal charges.
- A Caribu subscription is shared during a call, which will enable a non-subscribed User to
Caribu may give refunds for some purchases, depending on the following refund policies:
- Within 48 hours: You may be able to get a refund depending on the details of the
- If a purchase was accidentally made by a friend or family member using your account
- If you find a Caribu purchase on your card or other payment methods that you didn’t make and
that wasn’t made by anyone you know, report unauthorized charges within 120 days of the
Please contact email@example.com to request a refund.
Note: If you give your account or payment details to someone else, appear to be abusing
our policies, or don’t protect your account with authentication, we usually can’t issue a
- Within 48 hours: You may be able to get a refund depending on the details of the
III – Sending Messages and Options
Persons in Charge may video call their Contacts. Media is encrypted end-to-end (E2E) using
WebRTC security protocols. Caribu does not mediate in the media exchange, which takes place
through direct communication among Persons in Charge. As Caribu does not intercept the media,
it is not possible to record or to transcode the media or to make it interoperate with other
The Application can be downloaded and used free of charge. However, certain additional options
of the Application may be fee-based, at the discretion of Caribu Inc.
IV – Protection of User Data
Processing of Data of a personal nature
You are solely responsible for your information and your interactions with other members of
the public, and we act only as a passive conduit for the online posting of your data for
interaction with other Users. Caribu does not claim any ownership over your information, and
Users maintain all proprietary ownership rights to the information they provide within the
Application or Website. Information will only be used and stored as described in these Terms
the entire duration of registration to the Services, Users undertake to inform Caribu of any
changes to their own Data and to make the necessary modifications on the Application to keep
the Profile up-to-date and accurate. The Data gathered by Caribu are intended to be processed
by Caribu who may collect them, manage them, use them, communicate them, store them, integrate
them in their own database and process them automatically for the purpose of operating the
application and providing the Services. Caribu may use these Data to identify and Contact the
parties, manage the clientele, integrate the Data in databases to facilitate the processing,
and integrate video calling and book reading.
Obligation of the Contacts
Without prejudice to the legal provisions, Users with access to Data of a personal nature
undertake to respect the confidentiality of these data, and not to exploit them in a way that
is incompatible with the purpose of the Service as described in these Terms and Conditions or
without the authorization of the Users concerned. This usage is under the sole and entire
responsibility of the Users, who release Caribu in this respect.
Access, rectification, and deletion of Data of a personal nature
The parties have a right to delete and rectify the data concerning them, using the edit or
delete option of their Profile or by sending an electronic mail to: firstname.lastname@example.org. The
deletion of part of the compulsory Data of the Profile is equivalent to deregistration.
Technical protection of Data of a personal nature
Caribu archives Data in a secure environment, which is only accessible with a combination of
username, password and a second-factor authentication method. Employees and agents of Caribu
with access to the Data are bound by a contractual confidentiality obligation with respect to
the Personal Data. Data are encrypted.
Conservation of Data of a personal nature
After termination or deregistration of Users, Caribu may, at its entire discretion, keep the
Data submitted regarding the registration to the Services for twelve additional months, for
reports, verifications, or consultations. Once the personal data have been deleted, Caribu
only keeps summary anonymous Data for statistical purposes.
V – Deregistration
Users may deregister their Caribu account at any time and the Persons in Charge may, at any
time, deregister or terminate their account, free of charge and without compensation, by using
the Application. If a User does not have the Application, he must ask Caribu for
deregistration at the address email@example.com. Deregistration by email may take a few days.
The deletion of the Application from the Devices does not result in deregistration from the
VI – Responsibilities
Obligations and responsibilities of the Parties
With regard to the use of the Service and the consultation of the Site, Users undertake, in a
general way, to respect the applicable laws and the present Terms and Conditions and not to
infringe the rights of third parties. Consequently, without prejudice to the other provisions
of these presents, each User undertakes without reservation:
- Not to use the Application for commercial purposes (prospecting, etc.).
- To only provide information that is accurate and correct and to regularly update it.
- To only divulge personal information that shall not harm any person’s rights and are not
prejudicial to any User.
- To only provide information and Data that they are empowered and authorized to disclose
and use in relation to the Services.
- Not to divulge any password to a third party.
- Not to communicate or distribute, in any form or nature whatsoever, content that infringes
the rights of third parties or which is of a defamatory, injurious, threatening, obscene,
offensive, hateful or violent nature, or which incites violence, or is of a political,
racist, xenophobic, vulgar or pornographic nature, or any content which in general does
not correspond to the Services of Caribu or which would be inappropriate for Children and
- Not to communicate content that constitutes a breach of any criminal law, including child
pornography, pedophilia, debauchery, racism, xenophobia, advertising for offers of
Services of a sexual nature, the sale of narcotics, or other illicit substances, etc.
- Not to communicate content that infringes the intellectual property rights of third
parties or other rights and interests of third parties.
- To display moderation and ethics in all communications sent through the Application.
- Not to make public or commercial communications, or which promote any goods or Services
- Not to advertise or send unrelated messages, “spam”, to other Users of the Services.
- Not to promote sites, that directly compete with Caribu.
- To behave faithfully towards Caribu and its Users.
- Not to reduce, disorganize or prevent the normal use of the Site Services, in particular
by interrupting and/or slowing down access to the Application or the circulation of
information by means such as viruses, mass sending, “deep link”, “page-scrape”, “robot”,
“spider” or any other means, program, method, algorithm, that could interfere with the
operation of the Site.
- Not to adopt any other improper or illegal attitude or action that is contrary to accepted
standards of behavior, public policy, or the good management of the Application or which
is able to harm the rights of third parties.
In the event of the non-observance of the principles set out above, or the Terms and
Conditions, Caribu reserves the right to immediately deactivate and terminate the account of
any User responsible, to prohibit subsequent access to and registration on the Application,
and to claim payment of all compensation in order to compensate for the damage suffered by
Caribu caused by or related to the non-observance of these provisions.
Responsibility of Caribu
Caribu expressly declines all responsibility in the event of the non-observance of the
obligations of the Users or in the event of damage caused by them. If applicable, the User at
fault or responsible shall indemnify Caribu against any claims by third parties or any
judgment pronounced against it. Caribu is not responsible either for the erroneous nature of
certain Data provided by Users in relation to their registration. Caribu has no general
surveillance obligation regarding the information that it sends or stores, nor any general
obligation to actively search for the facts or circumstances revealing illicit activities. In
the event of the communication of illicit content on the Application, Caribu may only be held
responsible if it had actual knowledge of the illicit activity or information, and if it has
not responded promptly, as of the time of it knowing of all details required to withdraw the
illicit information or to make access to it impossible. Caribu may be asked to give the
competent judicial authorities information enabling them to identify the Contacts in the event
of illicit activities being performed from the Application, with the observance of the
applicable procedures. Caribu does not guarantee that the Services shall be accessible if the
Internet service provider of the Contacts or the Child is at fault. Caribu is not responsible
for the lack of operation, impossibility of access, or poor conditions of Devices imputable to
unsuitable equipment, malfunctions due to the service provider of the Contacts or the Child,
congestion on the Internet network, malfunctions of the host and service provider of Caribu,
or for any other reason not arising exclusively from a fault directly attributable to Caribu.
Caribu declines all responsibility in the event of the loss of Data due to the poor operation
of the Site or the Application. Caribu may temporarily interrupt access to the Site or the
Services for maintenance, updates, technical improvements, or development of the content or
its presentation. Caribu may include links on the Site or in the Application to other websites
or other Internet sources. However, Caribu is not able to verify or check these external
sources and may not be held responsible for the provision of these sites or sources, or their
content, advertisements, products, or services offered. Users consult them at their risk and
under their own responsibility. Equally, Caribu does not guarantee the continuity of its
Services. The Parties release Caribu from any responsibility in the event of any damage or
harm whatsoever resulting in the non-observance of the obligations that they enter into by
accepting the Terms and Conditions.
VII – General Provisions
Intellectual property regarding the Application
The interface, typography, logos, graphics, photographs, animations, icons, sounds, videos,
characters, texts, etc., of the Application, are the exclusive intellectual property of Caribu
Inc. or its partners, and may not be reproduced, used or represented without its prior written
consent. The same goes for the Caribu database and its content, and for the source codes of
and the Application, as well as for any software enabling the operation of the Application.
The right to use these elements, granted to the Users, is limited to the access to the
Services, downloading and printing Messages and reproduction of these on all supports for
private usage, only for the purpose of using the Services. Except in the cases expressly
provided by the Terms and Conditions, the Users are prohibited from modifying, copying,
reproducing, downloading, distributing, transmitting, decompiling or compiling, commercially
exploiting or distributing, in whatever form, the pages or parts of pages of the Site or the
Application or the computer codes of the underlying elements. Caribu and its logo are
registered trademarks of Caribu Inc.
The Persons in Charge agree to the photographs they select as profile pictures to be saved on
the computer server of Caribu. They indemnify Caribu against any claims related to the use and
storage of these photographs.
Compatibility with the rules of COPPA (Children’s Online Privacy Protection Act)
The Caribu system is compatible with the COPPA rules, as no personal information is collected
directly from Children. All of the Data is collected directly and only from the Persons in
Charge, who guarantee that they exercise parental or legal guardian authority over the Child.
The personal data relating to the Children are not communicated to any third parties without
the express consent of the Person in Charge in accordance with these Terms and Conditions.
Caribu is authorized to gather anonymous statistics related to the use of the Services by
Termination by Caribu
Caribu may, without prior notice or indemnity, deactivate the account of a User in the event
of the non-observance of the rules stated in the Terms and Conditions or in the event of
fraud. The deactivation of the Profile is without prejudice to any legal action or claim for
compensation that may be made by Caribu to safeguard its interests. This termination is
equivalent to and produces the same effects as deregistration of the Party concerned.
Application of the preceding paragraph shall not give rise to any indemnification of the User
or any reimbursement of sums which may have been paid by the User.
These Terms and Conditions constitute a contract governing the relations between Caribu and
the Users. If certain provisions of these Terms and Conditions are determined to be null and
void, the other non-invalidated provisions shall continue to apply. Without prejudice to other
provisions, Caribu may amend the Terms and Conditions at any time. The Users shall ensure they
are always familiar with and have validated the latest version, which is accessible on the
Site and in the Application. These Terms and Conditions are without prejudice to the
application of the Terms and Conditions of the Apple Store and Google Play Store for
downloading the Application and any fee-based options.
Applicable law and competent jurisdiction
These Terms and Conditions are subject to United States Law. In the event of disputes relating
to these Terms and Conditions, the use of the Site, the Application or the Services, only the
courts of the State of Delaware will have jurisdiction. The Data gathered by Caribu are
intended to be processed by Caribu who may collect them, manage them, use them, communicate
them, store them, integrate them in their own database and process them automatically for the
purpose of operating the Application and providing the Services. Caribu may use these Data to
identify and Contact the parties, manage the Users, integrate the Data in databases to
facilitate the processing, and integrate Messages. By accepting the present Terms and
Conditions, the Parties authorize, without restriction, the transfer, and storage of their
Data. Caribu reserves the right to exploit these Data anonymously, in particular for the
purpose of studies, statistics, and analysis.